If you live in Southern California this place is the best!
Two days to my home, two days back, test results next day.
I ordered Sat Feb 1 from their website (which has the sale price listed wrong). I received Thursday Feb 6. And dropped off my speciment before mailing went out from the post office same day. They then recvd it by 10am on Monday Feb 10 (per usps tracking). They did not acknowledge it until Weds Feb 12 and I did not get my results until Sunday Feb 16.
Not one part of this felt expedited.
Hi there,
Thank you for taking the time to leave a review. We're sorry to hear that you experienced a delay in receiving your results. We apologize for any inconvenience this may have caused you.
In order to make things right, you were sent a full refund as 10 days is too long and well outside of what we'd expect under the worst conditions. Even though this was during the time when the fallout from the LA fires were both causing delays and chaos both with our supply chain and mail delivery, this sample processing time was still an outlier.
We appreciate your feedback and it was one of several orders that led to us entirely shifting from USPS 1 to 3 day delivery to UPS 2 day airmail delivery.
One package once took the most amazing trip all over the United States only to return here ~30 days later!
Best wishes,
Customer Service Team
good, just getting that discount! =)
Calling takes forever for them to get back to you, but they'll usually get back day or night if you text them.
